FAQs

Q: Where is your company located?
A: Our main office is in London, United Kingdom. Arimidge has international warehouses based in Asia, America and Europe. Our team ensures your order is being processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, although the majority of stock is located in Asia so you may receive different packages for the same order. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday.

Q: Do you have any retail locations?
A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

Q: What payment do you accept?
A: We accept all major credit cards (Visa, Mastercard, AMEX) and Paypal payment.

Q: How long will my order take to arrive?
A: After your order has been processed, please allow 10-25 business day to arrive (varies by location)*. We will send you a confirmation email with your tracking number once your package has been sent.
(However, please make sure your shipping address information is entirely correct to ensure a faster, safer delivery!). Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)

Q: How will I know if my order has been shipped?
A: As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.

Q: Bags sizes and charts
A: Please note that some bags sizes may be slightly different as some products are handmade (by 1-3 cm approximately).

Q: Defective Product?
A: If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. 

Q: What mean PU reffered to the main material of the bags?
A: Faux leather, also sometimes referred to as PU (polyurethane leather) has become more popularly known as vegan leather. It's man-made and designed to look and feel like real leather. Like real leather products, a product may be wholly created with faux leather, or partially (such as the outside of the bag, with a different interior).

Q: What if I need to return something?
A: No worries! Contact us right away and we'll help guide you through the process. Please also refer to Refund policy page.

Q: How can I be featured on your gallery page?
A: Awesome! You may either e-mail us your photo directly, or tag us on social media.

Q: Is my personal information kept private?
A: We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you.

 

* All the timeframes mentioned are considered business/working days, i.e. Monday through Friday, non-holidays.

Due to ongoing updates with COVID-19, there may be some unexpected delivery delays. We will do our best to deliver all the orders on time. We apologize for the inconvenience in advance.